you can use the built-in System File Checker to rectify things. Repeat for all USB Root Hub entries.įile corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. Uncheck the Allow the computer to turn off this device to save power option box under the Power Management tab.Double-click USB Root Hub to open its Properties.
You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB Root Hub.Restart your computer to apply the changes and check if fingerprint works again.Find your fingerprint reader, right-click, then select Uninstall device, and confirm the action.Right-click Start > Device Manager and expand the Biometric devices category.Find your fingerprint reader and click on it.Click Get Started and follow the instructions to set up your fingerprint sign-in again.Go to Sign-in options and click Set up under the Windows Hello Fingerprint section.In the search box, type sign-in and press Enter to open the Accounts menu.If the issue persists, you can reset your fingerprint login and see if that helps. Restart your computer and check if Windows Hello fingerprint sign-in works again.A new screen will open showing the Installed Updates.
It also resets your device settings to the default Windows settings. When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again.
You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometric Devices and select Roll Back Driver in the properties section.
This will scan and detect any possible hardware and devices issue in the system. Try signing in with fingerprint authentication again.
With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. I understand that Windows hello biometrics stopped after windows update.ĭo not worry.